Privacy Policy

DJets is a private jet charter and aircraft management company based in New Zealand, operating across New Zealand, Australia, and the South Pacific, with services expanding into Asia Pacific and the United States.

For the purposes of applicable privacy laws, DJets is the data controller (or equivalent) for personal information collected via the Website and our charter operations.

Privacy contact: info@djets.com General contact: hello@djets.com

We use personal information to:

• Process charter enquiries, quotes, and bookings.
• Meet aviation regulatory, customs, border control, and security requirements (including passenger manifests).
• Communicate with you about bookings, itineraries, and operational updates.
• Manage aircraft under our care on behalf of owners.
• Process payments and maintain business records.
• Improve the Website and our services, including analytics.
• Send marketing communications where you have opted in (you may opt out at any time).
• Comply with legal, regulatory, and safety obligations.

Legal basis for processing (where applicable, e.g. under GDPR): performance of a contract (bookings), compliance with a legal obligation (aviation/customs law), consent (marketing, non-essential cookies), and our legitimate interests (fraud prevention, service improvement), balanced against your rights.

We do not sell or rent personal information. We may share information with:

• Operational partners necessary to deliver a charter: ground handlers, fuel suppliers, catering, FBOs, and other aircraft operators for multi-leg or codeshare arrangements.
• Aviation and government authorities where required for flight clearance, customs, or border control.
• Service providers who support our business (payment processors, IT hosting, CRM, and marketing platforms) under confidentiality and data protection obligations.
• Aircraft owners in relation to management and charter-sales arrangements involving their aircraft.
• Professional advisers (legal, accounting) as needed.
• Authorities, where disclosure is required by law, subpoena, or court order, or reasonably necessary to protect the rights, property, or safety of DJets, our clients, or the public.
• A successor entity, in the event of a merger, acquisition, or sale of business assets.

International transfers

Because DJets operates across New Zealand, Australia, the South Pacific, and increasingly Asia Pacific and the US, personal information may be transferred to and processed in countries other than your own, including countries whose privacy laws may differ from those in your home jurisdiction. Where we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place (such as contractual protections with recipients) consistent with the New Zealand Privacy Act 2020, and, where applicable, GDPR transfer mechanisms.

We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, aviation regulatory, accounting, or dispute-resolution requirements. Passenger manifest data required for aviation/customs compliance is retained in line with applicable regulatory timeframes; other enquiry or marketing data is retained only while relevant or until you ask us to delete it.

We use cookies and similar technologies to operate the Website, understand how it's used, and, where you consent, deliver relevant content.

• Essential cookies — required for the Website to function; cannot be switched off.
• Analytics cookies — help us understand visitor behaviour, used only with your consent where required by law.
• Marketing cookies — used for personalised content or advertising, used only with your consent where required by law.

Where required by applicable law, we will ask for your consent via a cookie preference tool before setting non-essential cookies, and you can withdraw consent at any time through your browser settings or our cookie preferences. Declining cookies may affect some Website features.

Depending on where you're located, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to legal or regulatory retention requirements (e.g. aviation records).
• Object to or restrict certain processing, including direct marketing.
• Data portability, where applicable.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local privacy regulator.

To exercise any of these rights, contact us at info@djets.com. We will respond within the timeframe required by applicable law.

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including for sensitive data such as passport details and payment information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that poses a risk of serious harm, we will notify affected individuals and relevant authorities in accordance with applicable law, including New Zealand's notifiable privacy breach requirements.

The Website and our services are not directed at children, and we do not knowingly collect personal information from children beyond what is required (e.g. passenger manifest details of minors travelling with a booking party, provided by the booking adult). If you believe a child's information has been provided to us other than in that context, contact us so we can address it.

The Website may link to third-party sites not operated by DJets. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on the Website.

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

• DJets — New Zealand
• Email: info@djets.com
• Website: www.djets.com